Tinyhelpr Privacy Policy
Effective Date: 10 September 2026
Tinyhelpr (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our dashboard, or interact with our services (collectively, the “Service”).
By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our site.
- Account Information: When you register for an account, we collect personal information such as your name, business name, billing address, and your account email address.
- Payment Data: All credit card and payment processing is handled securely by our third-party payment processors (e.g., Stripe, PayPal). We do not store your raw credit card numbers on our servers.
- Customer Content & End-User Data: We process the text, documents, FAQs, and files you upload to train your AI chatbot, as well as the chat logs, contact information, and tickets generated by your End Users interacting with the widget on your site.
- Usage and Device Data: We automatically collect standard log data, including your IP address, browser type, operating system, referring URLs, device information, and pages viewed.
2. How We Use Your Information
We use the information we collect to operate and maintain our business, including to:
- Provide, host, and maintain the Tinyhelpr AI chatbot and dashboard.
- Process subscription transactions and handle billing.
- Respond to customer support requests and troubleshoot technical issues.
- Monitor usage metrics to detect, prevent, and mitigate fraud or abuse.
- Improve our software features and user experience.
3. Sharing Your Information
We do not sell, rent, or lease your personal information or your End Users' data to third parties. We share information only under the following strict conditions:
- Service Providers: We share data with trusted third-party vendors who perform services for us, such as web hosting (e.g., AWS), analytics, and payment processing, under strict data protection agreements.
- Legal Obligations: We may disclose data if required by law, subpoena, or government regulation, or to protect the rights, property, and safety of Tinyhelpr and our users.
- Business Transfers: If Tinyhelpr undergoes a merger, acquisition, or sale of assets, user data may be transferred to the successor entity.
4. Tinyhelpr as a Data Processor (For Your End Users)
When our Customers embed the Tinyhelpr widget on their websites, they are the Data Controllers of their End Users' data. Tinyhelpr acts strictly as a Data Processor / Service Provider. We process End User chat logs and captured leads solely on behalf of our Customers and in accordance with their system configurations. We do not use End User data to market to them or build cross-context tracking profiles.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyze site traffic. You can adjust your browser settings to refuse cookies, but some features of the dashboard may not function properly as a result.
6. Children's Privacy (COPPA)
Our Service is intended strictly for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If we discover a child under 13 has provided us with personal information, we will delete it immediately.
7. State-Specific US Privacy Rights (e.g., California)
If you are a resident of certain US states (including California, Virginia, Colorado, Connecticut, and Utah), you may have specific rights regarding your personal information, including:
- The right to know what personal data we collect, use, and disclose.
- The right to request the deletion or correction of your personal data.
- The right to non-discrimination for exercising your privacy rights.
Tinyhelpr does not "sell" your personal data or "share" it for cross-context behavioral advertising as defined under state privacy laws. To exercise any of your privacy rights, please email us at Jmac4789@msn.com.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this page. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
- Email: Jmac4789@msn.com
- Location: Michigan, United States